Order Cancellation Policy

1. Cancellation Eligibility

• Customers may request to cancel an order within 36 hours of purchase, provided the order has not yet entered processing or shipment.

• If an order has already been processed or shipped, or if the 36-hour window has passed, cancellation is no longer available.

In such cases, customers may wait for delivery and follow the return process for any refunds or exchanges.

2. How to Submit a Cancellation Request

To request an order cancellation, customers must contact customer support and provide the following information:

• Order number

• Reason for cancellation

• Proof of payment for verification purposes

Requests must be submitted within the eligible cancellation timeframe to be considered.

3. Cancellation Review and Refund Processing

Once a cancellation request is received, our support team will review the order status and submitted information.

If the request meets the cancellation conditions, the order will be canceled promptly and a confirmation email will be sent.

Approved refunds will be processed within 2–5 business days using the original payment method.
The exact time for funds to appear may vary depending on the customer’s bank or payment provider.

4. Contact Information

Email: elitecare@nestgetyard.com
Phone: +65 (988) 34137
Address: APT BLK 315 UBI AVENUE 1 #09-401, SINGAPORE 400315, SINGAPORE
Business Hours: Monday to Friday, 8:30 AM – 5:30 PM (Business Days Only)
Shipping Area: United States

We are committed to managing cancellations and refunds in a clear, timely, and transparent manner to ensure a reliable shopping experience on our website.