Product Warranty Policy
1. Warranty Coverage
All products purchased through our website are covered by a limited warranty applicable within the United States.
This warranty protects customers against manufacturing defects or functional issues that prevent normal use of the product, provided the item is used under normal conditions and for its intended purpose.
2. Warranty Period
The warranty period follows applicable consumer protection standards in the United States.
During the warranty period, customers may request assistance if the issue is not caused by improper use, lack of maintenance, or incorrect handling.
3. Warranty Conditions
This warranty covers only:
- Manufacturing defects
- Structural issues or functional failures identified during normal use
The warranty does not cover:
- Damage caused by improper or unintended use
- Normal wear and tear resulting from regular use
- Damage caused by incorrect assembly or failure to follow instructions
- Alterations, modifications, or repairs performed by the user or unauthorized parties
To maintain warranty validity, products must be properly maintained and used according to provided guidelines.
4. How to Submit a Warranty Claim
To initiate a warranty claim, customers must contact customer support and provide:
- Order number
- A detailed description of the issue
- Clear photos or visual evidence showing the defect
Our team will review the request and may ask for additional information if required.
5. Warranty Evaluation and Resolution
After evaluating the claim, we may offer one of the following solutions:
- Product repair
- Replacement with the same or a comparable item
- Full or partial refund based on the nature of the issue and product condition
The resolution provided will depend on defect severity and product availability.
6. Response and Processing Time
Once a warranty request is received, a response will be provided within a reasonable timeframe.
Total processing time may vary depending on the complexity of the issue and the technical evaluation required.
7. Customer Responsibilities
To ensure proper warranty handling, customers are responsible for:
- Keeping the product in good condition
- Following assembly, care, and usage instructions
- Providing accurate and complete information for claim review
The warranty does not apply to damage resulting from negligence or unauthorized modifications.
8. Contact Information
Email: elitecare@nestgetyard.com
Phone: +65 (988) 34137
Address: APT BLK 315 UBI AVENUE 1 #09-401, SINGAPORE 400315, SINGAPORE
Business Hours: Monday to Friday, 8:30 AM – 5:30 PM (Business Days Only)
Shipping Area: United States
We are committed to providing transparent and responsible warranty support to ensure every product meets expected quality standards and customer satisfaction.