Return, Exchange, or Refund Policy

1. Return Eligibility

Customers may request a return within 40 days of receiving their order.

Returns are accepted under the following conditions:

• The item received does not match the item ordered

• The item arrives with visible defects or damage

• The customer chooses to return the item within the allowed return period, provided the product is unused, unassembled, and returned in its original condition with all packaging and accessories included

A prepaid return shipping label is included inside the package at the time of delivery for customer convenience.

2. Exchanges

We do not offer direct exchanges.

If a customer would like a different model or variation, they must:

• Submit a return request for the received item

• Wait for the returned item to be inspected and refunded

• Place a new order for the desired item

This process ensures clear tracking and accurate order management.

3. Order Cancellation

Customers may request order cancellation within 36 hours of payment confirmation, provided the order has not yet entered processing or shipment.

If the order has already been processed or shipped, or if the 36-hour window has passed, cancellation is no longer available.
In such cases, customers may proceed with the return process after delivery.

4. How to Request a Return or Refund

To initiate a return request, customers must contact customer support and provide:

• Order number

• Reason for return (incorrect item, damage, or return request)

• Clear photos of the item if damage or defects are reported

All requests must be submitted through email for proper documentation and review.

5. Return Shipping

Once a return request is approved, the exact return address will be provided by email.

If the return is due to confirmed defects or shipping damage, return shipping costs will be covered by us.
If the return is voluntary (item received correctly but no longer desired), return shipping costs are the customer’s responsibility.

Returned items must be securely packaged and include all original accessories.

6. Processing Time

After the returned item is received and inspected, refunds will be processed within 2–5 business days.

Customers will receive an email confirmation once the refund process is completed.

7. Refund Method

Refunds will be issued using the original payment method.
The time required for the refund to appear may vary depending on the customer’s bank or payment provider.

8. Contact Information

Email: elitecare@nestgetyard.com
Phone: +65 (988) 34137
Address: APT BLK 315 UBI AVENUE 1 #09-401, SINGAPORE 400315, SINGAPORE
Business Hours: Monday to Friday, 8:30 AM – 5:30 PM (Business Days Only)
Shipping Area: United States

We are committed to handling returns and refunds in a fair, transparent, and timely manner to ensure a reliable shopping experience on our website.